One of the great assets of the M Mécanique 360 repair shop in Jean-Talon is its repair service for electric and hybrid vehicles. Its owner, Jean Duchesneau, has adapted to changes in the automotive market. Today, his repair shop is part of the Verified Electric program, an initiative that aims to enable shops to take on electric and hybrid vehicles.
The carsharing company Communauto has been one of its clients for over 20 years. In 2011, the company’s fleet welcomed its first electric vehicles, giving the team the opportunity to gain extensive experience with these vehicles. Recognizing the importance of this opportunity, Jean Duchesneau provided access to training for his employees so that the shop would be able to keep up with this transition. He mentions: “For the past 13 years, the repair and maintenance of electric and hybrid vehicles has been an integral part of our daily business. This transition was driven by growing demand and the changing needs of motorists. I make sure my employees have access to training in order to meet the demand. We’re always on the lookout for any training we need to stay on the cutting edge of automotive technology, and the Verified Electric program is right there with us.“
M Mécanique 360 Jean-Talon’s participation in the Verified Electric program
The Verified Electric program is designed to certify repair shops so that they can repair and maintain electric and hybrid vehicles while ensuring safety. Jean Duchesneau and his team are proud to be part of this program which enhances the visibility and credibility of their business.
Taking part in the Verified Electric program was an opportunity the team had to take: “When the program was launched, we were ready. We had the tools, the skills, and the program offered a competitive advantage in terms of credibility and trust with our customers. It also gives us access to additional training and material resources so that we can continue to improve our performance in handling electric and hybrid vehicles. “
Mr. Duchesneau and his technicians followed a simple process to enroll in the program and encountered no major issues. The absence of a technician/clerk for training purposes can be a challenge for some shops, but Mr. Duchesneau recognizes the significant benefit of training his team and keeping them up to date. Maintaining or repairing an electric or hybrid vehicle involves risks and there are specific aspects to take into consideration. He explains: “Employee safety is essential. Ongoing training ensures that they follow proper procedures and deliver work that meets customer expectations. It is a requirement of the Verified Electric program, and further proof of our commitment and professionalism. “
Continued team training and the right equipment offer many advantages. This enables the repair shop to maintain its leading position in the market, ready to meet the needs of a customer base increasingly focused on electric vehicles. This translates into greater confidence in the M Mécanique 360 team of experts. Mr. Duchesneau stresses the importance of selling while building trust: “When a customer leaves his vehicle with us, he/she must be able to do so with complete peace of mind. It’s up to us to prove that we can fix it. Displaying the Verified Electric banner further consolidates this trusting relationship. “
Customers greatly appreciate the shop’s ability to handle their electric and hybrid vehicles. Previously, they often had to rely on dealerships for maintenance. Today, they can count on the expertise of Jean and his team, who have the necessary certifications and tools at their disposal.
According to Jean, the benefits of the Verified Electric program are helping to build a bright future for his company. He concludes: “There are two types of garage owner: those who are discouraged by new technologies, and those who see a tremendous opportunity for evolution and development. All team members at M Mécanique 360 Jean-Talon are fully committed to their transition to electric vehicles, thanks to training, specialized equipment and the broadening of their expertise. Jean’s objective is to continue to offer high-quality service, guarantee the safety of his technicians at work and meet his customers’ expectations. The repair shop’s investment in electric and hybrid vehicle maintenance will be supported by the Electric Verified program, which offers training and quality partnerships to its members for protective equipment and charging stations, as well as other aspects.
In conclusion, M Mécanique 360 Jean-Talon’s dedication to continued training and the adaptation of its practices to electric and hybrid vehicles allow it to remain at the forefront of the automotive repair industry. Now certified by the Verified Electric program, the repair shop is ready to face tomorrow’s challenges and continue to serve its customers with a commitment to excellence.